Q. What is e Trust PestPatrol Anti-Spyware ?
A. e Trust PestPatrol Anti-Spyware is a comprehensive anti-spyware solution that detects and removes non-viral malicious code to protect consumer and business PCs from unauthorized access, information theft, and diminished system performance.
Q. What is spyware?
A. Spyware and adware are non-viral applications (surveillance tools) that are loaded onto a PC without the user's knowledge in order to monitor computer activity including keystroke tracking and capture, email logging, instant message usage, and snapshots.
Q. Why do I need anti-spyware software?
A. Spyware severely threatens the security and privacy of confidential information. When pests enter a business, they have the potential to introduce significant legal liabilities (particularly in regulated industries), compromise trade secrets, damage corporate reputations, and reduce employee productivity throughout an organization. Spyware can also rob computing systems of speed and Internet efficiency.
Q. If I already have antivirus software, do I need anti-spyware software?
A . Yes. e Trust PestPatrol detects and removes spyware, adware and other non-viral malicious programs. Antivirus software detects and removes viruses. Spyware has unique properties that can remain hidden on your PC and cause havoc. Accordingly, e Trust PestPatrol is the perfect complement to antivirus software, providing a key component of a multilayered security strategy.
Q. Why not use free anti-spyware software?
A . Free anti-spyware does not offer all of the functionality that is available in e Trust PestPatrol Anti-Spyware, such as real-time protection, a pest information database, logging, support, and automatic updates.
Q. Antivirus updates are daily, while e Trust PestPatrol Anti-Spyware updates are weekly. Why is that?
A. Viruses multiply, replicate and mutate on a system, spreading beyond one machine. Spyware differs in that it is a program that sits and watches activity on the workstation; it does not spread. Accordingly, it is our opinion that weekly updates are sufficient for anti-spyware software.
Q. How is e Trust PestPatrol Anti-Spyware deployed for small-to-medium businesses?
A. For SMB customers, e Trust PestPatrol Anti-Spyware can either be deployed as a standalone solution or as a fully networked version to meet the needs of each business.
Q. What are the features of the standalone product?
A. The standalone product provides enterprise-grade anti-spyware protection that deploys on a single workstation. Individual users can manage pest detection, pest removal and software updates.
Q. What are the features of the networked product?
A. The networked product delivers comprehensive spyware protection via a central management console that offers easy installation, deployment and administration across any sized business. From this console, administrators can enforce scanning and update policies, review logs, create reports and deploy new users for streamlined security management.
Q. How is eTrust PestPatrol Anti-Spyware managed?
A. eTrust PestPatrol Anti-Spyware is administered through a central management console that is completely transparent to the end user. The network administrator can automatically quarantine or delete pests without end-user interaction, delete spyware cookies while quarantining pests of a higher threat level, restore a pest from quarantine from the management console and log-on to first see what is on the network before taking any action. In addition, the eTrust PestPatrol Anti-Spyware scheduler allows administrators to manage scan times and locations from a single location. eTrust PestPatrol Anti-Spyware requires minimum resources for ongoing management. The management console pushes updates to each workstation, eliminating the need for the end user to download updates over the Internet.
Q. What are some of the scanning capabilities of eTrust PestPatrol Anti-Spyware?
A. eTrust PestPatrol Anti-Spyware allows you to manage scan times and locations from a central management console or on individual PCs. It enables administrators to launch scans on-demand, at scheduled times or when users log into the network. Administrators can initiate scans and remove pests without any action by end users. Additionally, all scans and updates are performed remotely over the network, which eliminates the need for administrators to personally visit each computer in the enterprise, thus saving significant time.
Q. How does eTrust PestPatrol Anti-Spyware provide updates?
A. eTrust PestPatrol Anti-Spyware automatically updates an organization's desktops with new pest definition files to provide protection against the most current security risks. The definition files are updated at minimum on a weekly basis. Additionally, pest updates are enforced and verified from a central management console to ensure that domain users have installed the latest updates.
Q. What are the reporting capabilities of eTrust PestPatrol Anti-Spyware?
A. eTrust PestPatrol Anti-Spyware offers centralized reporting capabilities and can consolidate pest detections into a single log on a designated server. It offers the ability to generate reports that include all pests, categories of pests or individual pests. Reports can be created by workstation, date and time, in security risk priority order, pest category or by specific pests. Administrators can also easily add command line logs. Furthermore, it enables them to save reports in an ASCII format for easy export to other applications.
Q: Can eTrust PestPatrol Anti-Spyware manage the exclusion of certain pests?
A: Yes. eTrust PestPatrol Anti-Spyware allows the network administrator to exclude approved applications, fine-tuned by department or individual, to prevent false alarms.
Q. Does eTrust PestPatrol Anti-Spyware interoperate with other security products?
A. Yes. eTrust PestPatrol Anti-Spyware complements traditional security solutions such as antivirus, anti-spam, firewalls and intrusion detection systems.
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